Question 1

Do I need to supply my own paint?

Accepted Answer

If you would like to, but we can help.

Question 2

Do I need to pay deposits?

Accepted Answer

Need for deposits is job dependent.

Question 3

How long till my quote expires?

Accepted Answer

3 months

Question 4

What is the process for filing for insurance work?

Accepted Answer

Your insurer will get in touch with us direct to obtain a quote. Alternatively, we can provide you a quote to pass on to your insurer.

Question 5

Do you have insurance to work on any kind of property?

Accepted Answer

We are covered up to 2 million liability insurance and 10 million employers liability. We can be flexible for jobs requiring higher insurance.

Question 6

When does the bill have to be settled?

Accepted Answer

Upon completion

Question 7

Do I need to move furniture?

Accepted Answer

We suggest moving small/personal belongings and our team will move larger items and furniture.

Question 8

Are quotes free?

Accepted Answer

Yes

Question 9

Can you provide testimonials?

Accepted Answer

For testimonials, visit our testimonial page here

Question 10

How many years have you been painting?

Accepted Answer

Over 30 years

Question 11

What happens if I am dissatisfied?

Accepted Answer

In the unlikely event that you find yourself dissatisfied with the final outcome of our work, we will work together until you are 100% happy with the results.

Question 12

What are your working hours?

Accepted Answer

Between 8am and 5pm.

Question 13

Do you work on your own or with a team?

Accepted Answer

In a team.

Question 14

What happens if I change my mind on my colour paint?

Accepted Answer

If the paint has not been mixed, no reimbursement will be given. If the paint has been mixed the cost will stand.

Question 15

How far will you travel?

Accepted Answer

Distance is job dependent

Question 16

Is it a fixed price?

Accepted Answer

Only our labour + materials come at a fixed price.

Question 17

Will you work with designers and architects?

Accepted Answer

Yes.

Question 18

Why should I choose M&L Painters and Decorators?

Accepted Answer

Our customers recommend us thanks to our reasonable prices, quality work and full insurance.

Question 19

How do I pay you?

Accepted Answer

Predominantly BACS transfer, cheques in special circumstances.

Question 20

Do I need scaffolding?

Accepted Answer

Need for scaffolding is job dependent.

Question 21

Do you work off ladders?

Accepted Answer

Need for a ladder is job dependent.

Question 22

Are you insured?

Accepted Answer

Yes.

Question 23

How will you protect my property?

Accepted Answer

Your property and possessions will be protected using dust sheets, tarpaulins and polythene sheeting. In the unlikely event of damage occurring, they are covered by our insurance.

Question 24

What happens if I change my mind on the colour of my house once it’s been painted?

Accepted Answer

We will re-paint at an additional cost.

Question 25

What paints do you use for my walls?

Accepted Answer

Water or pliolite based masonry paint.

Question 26

Do I have to use gloss?

Accepted Answer

No

Question 27

How long should I leave it to have my house re-painted?

Accepted Answer

We recommend 3-4 years.

Question 28

Do you clean gutters?

Accepted Answer

Yes.

Question 29

Will you take away rubbish?

Accepted Answer

Yes.

Question 30

Can you repair damaged render?

Accepted Answer

Yes.

Question 31

Can you paint decorative stones like pebble dash or Canterbury sparr?

Accepted Answer

Yes.

Question 32

Can you fix rotten wood?

Accepted Answer

Yes.

07771 966 407

"Good painting is like good cooking; it can be tasted, but not explained."

M&L Painting and Decorating

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